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Kingsway Surgery

Dear Patients,
We would wish to inform you that from Monday the 22nd of June 2020 all appointments can only be booked by telephone still. We are continuing to follow a ‘telephone triage first’ policy and clinicians will make the decision on who they feel should be brought in for a face to face consultation after the triage, if needed. We ARE NOT open for patients to walk in and book appointments and will not accept patients queuing outside to book an appointment. If you so choose to walk in to book appointments you will be asked to return and ring us back for a telephone triage.
The practices have had to modify our ways of working to ensure patient and staff safety. We are now looking to normalise our patient care. We appreciate this ‘new normal’ is a novel way of working with us and sincerely appreciate the forbearance and patience this has needed and which you have provided thus far. The pandemic has engineered newer ways of working in the form of telephonic,video consultations etc and we intend to continue to rely on them on as an effective and safe means of communication with you.
If you are asked to attend for any appointment with the Nurse or GP please make sure you wear a face covering to the appointment. Do come alone unless you are bringing a baby/child or you need help with your mobility or you need a carer or friend to attend the appointment with you.
Please note that any images you send in for review need your consent for them to be saved onto your clinical records. This will be securely stored and will help aid in your diagnosis and management. The images will not be used for any other purpose. If you choose not to have these images saved onto your clinical records please let us know and they will be deleted.
If you have a cough, raised temperature or loss of taste and/or smell, PLEASE DO NOT ATTEND the surgery, call NHS 111 for advice and further treatment.


Please note that from today (Monday 15th June 2020) you will be asked to wear a face covering or mask when you attend the medical centre for any reason for the safety of yourself, our staff & other patients.
Thank you for your assistance in this matter.


Dear Patients, thank you for your assistance during the continued COVID-19 pandemic. I am updating you now with the next steps we will be taking as we try to return to the ‘new’ normal way of working.
We will be having a screen around the reception desk and continue with the safe 2m distancing in the surgery, this will also be extended to outside of the building so you may queue safely or wait in your car.
The main corridor will be one way only which means you will be leaving the building either via the fire exit at the end of the corridor turning right to get to the car park or via the fire exit by the treatment rooms turning right to the car park. For PROVIDE areas upstairs follow the red foot prints to the lift or stairs & if you come into the waiting room to drop something off you will be leaving as now, via the fire exit at the side.
Our staff will still be wearing Personal Protective Equipment (PPE) & we would urge you to wear a mask if going into an area with other people.
Our appointments will still be a mix of telephone reviews & video calls & we will begin increasing our routine blood test appointments and nursing routine appointments slowly over the coming weeks.
Most importantly, stay alert, stay safe, regular hand washing & hand sanitising & do not attend the surgery if you develop symptoms of new cough, high temp, lost sense of smell or taste, instead ring NHS111.
Thank you & Kind Regards
From All The Staff At Kingsway Surgery

“This practice is supporting vital coronavirus (COVID-19) planning and research by sharing your data with NHS Digital. For more information about this see:

If you are aged 70+ and/or offered a flu jab due to a health condition, you may be at more risk from coronavirus. Please follow Government advice. Ask family, neighbours, friends or local community groups to deliver the food and support you need. If you lack such support please register at or call 0300 303 9988

Please click Kingsway Surgery letter re Essex CC here for further information

Coronavirus (COVID-19): what you need to do
• Only go outside for food, health reasons or work (but only if you cannot work from home)
• Stay 2 metres (6ft) away from other people
• Wash your hands as soon as you get home
You can spread the virus even if you don’t have symptoms.

Members of the public can sign up quickly and easily at to become NHS Volunteer Responders

If you have the following symptoms please DO NOT ATTEND THE SURGERY but instead contact NHS111 on line for further advice: sore throat, fever more than 37.8, flu like symptoms – aches and pains, cough with shortness of breathing

All appointments will be telephone triaged first by the GP or Nurse Practitioner and then allocated a face to face appointment if needed from Monday 16th March until further notice


If you still have concerns the call NHS 111





This website is a guide to the services that we offer. We aim to treat all our patients equally and give you a high quality service that is sensitive to your needs.
This information on this website is here to tell you about the standard of the service we aim to provide.

If you need medical advice while the surgery is closed please dial 111 where NHS-111 will assist you.
Please remember 999 and A&E are for serious and life-threatening illness, injury and accidents only
You can also visit your local pharmacy.
Your pharmacist will be able to offer advice on prescription medications, as well as a range of common problems, including colds, women’s health, skin conditions, allergies and aches and pains. Most pharmacies now have a private consultation area where you are able to discuss issues without being overheard by other members of the public.
To find your nearest pharmacy visit

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The pay for GPs working in Kingsway Surgery in the last financial year (2017/18) was £113,316 before tax and National Insurance. This is for 2 full time GP(s), 0 part time GP(s) and 0 locum(s) who worked in the practice for more than six months.

However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, or to make any comparison with any other practice.


We have a wide range of services available at Kingsway Surgery. Services such as immunisations, baby clinics and diabetes clinics are all available within your local, friendly surgery.

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Your Doctors Surgery in Chelmsford

Located in a central location with ample parking.

Location & Contact

Kingsway Surgery
Crouch Vale Medical Centre
Burnham Road

Tel: 01245 321391

Kingsway Surgery

cm3 5qp
Opening Hours

Monday: 08.00 – 18.30
Tuesday: 08.00 – 18.30
Wednesday: 08.00 – 18.30
Thursday: 08.00 – 18.30
Friday: 08.00 – 18.30
Saturday: 09.00 – 12.00*

*(twice a month please see latest news for details)